Engineering & Dev Tools
From Stalled Apex Builds to Agile AI Agents: How Agentforce Redefines Contact‑Center Development
Emma, a senior developer on a bustling Service Cloud team, stared at the red-flashing build in her CI pipeline. The Apex release she’d just pushed had triggered ten manual code reviews, and the estimated production window stretched beyond two weeks. By the time the new intent for “order status”